Hacienda Xcanatun, Angsana Heritage Collection | Merida ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Calle 20, S/N, Merida, Mexico, 97302

“The surroundings are beautifully secluded with lush tropical gardens.”view full review

Hacienda Xcanatun, Angsana Heritage Collection offers a luxury experience within a celebrated 18th-century hacienda. This 5-star Mérida hotel features an Olympic-size swimming pool, the Angsana Spa, and lush gardens, alongside a signature restaurant known for its regional cuisine.

Rooms & Amenities

The hotel features 18 historic suites, accentuated with local furnishings, and 36 newly designed suites that provide both comfort and elegance. Each suite includes a spacious bathroom and selected suites offer private terraces or plunge pools.

Dining Options

Dining options include the Casa de Piedra restaurant, celebrated for its regional and spontaneous cuisine, and the Lol-Ha Pool Bar, which serves light snacks and refreshing cocktails. In-suite dining is also offered for convenience.

Leisure & Activities

Leisure facilities feature the Angsana Spa, which offers treatments utilizing natural ingredients, a gym with nature views, and an Olympic-size swimming pool alongside bali beds. Various onsite activities such as cooking classes, tequila tastings, and guided tours of local attractions are also available.

Location & Transportation

The hotel is a short 15-minute drive from downtown Mérida, allowing easy access to cultural sites, including the Paseo Montejo and local museums. Transportation options include access to local bus lines and private car services. Parking is provided free of charge for guests.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Naj Junior suite – Double

Max:

2 persons

640 sq. feet

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Kij Master Suite – King

Max:

2 persons

950 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Naj Junior suite King

Max:

2 persons

640 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Merida 7.3 mi

Airports

Manuel Crescencio Rejon International (MID) 12.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Luxurious Suite Experience

“I stayed in the Patricia Suite, and it was perfect! The spacious layout was complemented by luxurious finishes. The private plunge pool was a fantastic addition, allowing for relaxation in an intimate setting. The large bathroom with a skylight added a touch of brightness, making it feel more inviting.” view full review

Sublime Culinary Delights

“The restaurant offered a fantastic dining experience! I was particularly impressed with the pibil and lime soup, which was the best I've ever had. The food was both flavorful and filling, showcasing a commitment to using local ingredients, which I truly appreciated.” view full review

A Relaxing Escape

“The spa was beautiful and provided a calming atmosphere. I enjoyed a massage that was second only to one I had at the Banyan Tree in Bangkok. It wasn't just the treatment, but the entire vibe of the place that made my experience so enjoyable.” view full review

Fine Pool Area

“The Olympic-length pool was a perfect spot for relaxation and enjoyment. It felt serene and romantic, surrounded by the gorgeous gardens of the hotel. It was truly a beautiful oasis where I could unwind and recharge.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
24-hour security
Luggage storage
Locker room
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Golf course

Guest Parking

Electric kettle

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu

Spa & Leisure

Outdoor swimming pool
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Steam room
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

Calle 20, S/N, Merida, Mexico, 97302

Map view

Calle 20, S/N, Merida, Mexico, 97302

City landmarks

Museum

Mayan World Museum of Merida

2.8 mi

Yucatan Golf Club

1.4 mi

Square

Plaza Santa Cruz

1.1 mi

MeridaMexico

Dzibilchaltun Ruins

2.3 mi

Cuadra De Caballos San Rafael

1.3 mi

Yucatan

Dzibilchaltun

2.4 mi

Mall

Akropolis Paseo Comercial

1.3 mi

Golf Course

Club de Golf La Ceiba

1.3 mi

Cinepolis

1.3 mi

Estacion Cordemex

1.8 mi

Mall

Plaza 59

1.7 mi

Chimenea de la hacienda Sodzil Norte

1.8 mi

Zona Arqueologica de Dzibilchaltun

Cenote Xlacah

2.4 mi

The Harbor Merida

2.0 mi

Facultad de Matematicas

2.1 mi

Plaza CMG

2.1 mi

Hacienda Dzodzil Norte

2.2 mi

Super Aki

2.2 mi

Structure 46

2.2 mi

Ball Court

2.2 mi

Structure 44

2.3 mi

Structure 45

2.3 mi

Open Chapel

2.3 mi

Structure 38

2.3 mi

Structure 42

2.3 mi

Structure 39

2.3 mi

Structure 49

2.3 mi

Structure 36

2.3 mi

Structure 48

2.3 mi

La Isla Merida Cabo Norte

2.3 mi

Restaurants

Hacienda Xcanatun

1900 ft

Comisaria Xcanatun Calle 20 S/N Por 19 Km. 12 Carretera Mérida-Progreso

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 280 reviews

#3 of 146 Speciality lodging in Merida based on Tripadvisor

Patricia

United States, March 2025

5.6/10

I had mixed feelings about my stay at Hacienda Xcanatun. While the hotel is beautifully designed and offers a touch of luxury, I experienced significant challenges with service and communication. The ongoing construction noise detracted from the otherwise serene atmosphere, and the dining experiences left much to be desired. Overall, it has potential but needs more attention to guest satisfaction.

Rooms

6.0

The suite I stayed in was spotless and well-furnished, but faced a construction site that contributed to noise throughout my stay. The air conditioning struggled to keep the room comfortable, not meeting expectations for a luxury stay.

Service

5.0

While the staff tried to be friendly and helpful, I felt there was a lack of empowerment when it came to addressing issues. Communication regarding my concerns often fell short, leaving me frustrated and without timely solutions.

Location

7.0

The hotel is situated in a tropical botanical garden environment, which is lovely, but its suburban location meant I had to rely heavily on a car to explore Merida and nearby attractions.

Dining

5.0

The dining options were inconsistent; breakfast was mediocre and service fluctuated between acceptable and poor. I expected more, especially considering the upscale nature of the hotel.

Facilities

6.0

The facilities were nice, but the ongoing construction limited access to some areas, including one of the pools. The amenities offered, such as room service and housekeeping, were standard but could benefit from a more attentive approach.

Margaret

United States, March 2025

5.0/10

My stay at Hacienda Xcanatun was truly a luxurious experience. I celebrated my birthday here and felt pampered from arrival to departure. The service was excellent, though the dining timing could use some improvement. Overall, a beautiful and relaxing retreat with exquisite food and amenities.

Rooms

10.0

The room was beautifully decorated and featured a private outdoor terrace with a shower, creating a romantic ambiance. I loved the added luxury of the soaking tub, though I didn't have enough time to enjoy it fully.

Service

9.0

The staff were attentive and friendly, often going above and beyond to ensure I felt welcomed. However, some dining service was a bit slow at times, which could be improved.

Location

8.0

Hacienda Xcanatun is like a tropical botanical garden. the lush greenery and serene atmosphere made it feel far from touristy, allowing guests to truly unwind. It's not very close to the town center, which is something to consider if planning spontaneous outings.

Dining

9.0

Dining was a highlight! The food was flavorful, particularly the pibil and lime soup. I particularly enjoyed the duck carnitas and shrimp tacos. I found some cocktails to be less impressive, which I think could be refined.

Facilities

9.0

The spa was beautiful and offered an amazing Thai massage experience. The pool area was really good for relaxation, although I would have loved a heated private option in my room.

James

United States, January 2025

7.2/10

My stay at Hacienda Xcanatun was simply enchanting! From the moment I arrived, the staff's friendliness and attentiveness shone through, making me feel welcomed. The charming decor harmoniously blends history and modern comforts, and the gardens, complete with the soothing sounds of chirping birds, added to the peaceful atmosphere. However, some aspects, like a bit of construction noise and occasional service delays, left room for improvement. Overall, I can't wait to return for a longer visit! 🌺🌅

Rooms

10.0

The room was spacious and beautifully decorated with a comfortable king bed and large bathroom. I also loved the private outdoor terrace complete with an outdoor shower.

Service

10.0

Service was great from check-in to check-out. The staff were attentive, polite, and always ready to assist with great recommendations.

Location

8.0

The location of the hacienda is perfect for excursions, allowing easy access to nearby attractions although some may find it a bit far from town.

Dining

10.0

The food exceeded my expectations! Every meal was good, particularly the Panuchos and fresh ceviche. Breakfast offered an array of delicious options.

Facilities

8.0

The grounds were pleasing to stroll through with scenic views. However, the presence of construction disrupted the tranquility at times.

Joseph

United States, November 2024

5.2/10

My stay at Hacienda Xcanatun was a mix of beauty and frustration. The hotel itself is stunning, with stylish mustard-terracotta colors and spacious rooms, but the ongoing construction marred the experience. The dining options were decent but had inconsistent service. Overall, it has great potential if the service improves and the construction finishes up.

Rooms

6.0

I stayed in one of the new villas and found it beautiful, featuring modern designs, a bathtub, and both indoor and outdoor showers. However, the view was compromised by nearby construction.

Service

6.0

Service fluctuated, ranging from helpful to cold. I appreciated the upgrade and the effort from the concierge, but the restaurant staff had moments of indifference, making the dining experience less enjoyable.

Location

5.0

The location is a bit out of the way, which required a car or taxi to explore Merida. While it looks charming, the surrounding neighborhood felt rundown and the construction detracted from the tranquility.

Dining

6.0

The food I tried was good, especially the duck tostadas and avocado toast. but the overall dining experience was overshadowed by the restaurant's noise and the inconsistent service quality.

Facilities

5.0

While the facilities were well-maintained and included multiple pools, the noise from construction made enjoying them difficult. The proposed amenities seemed promising, but the execution fell short.

Perry

United States, October 2024

5.2/10

Hacienda Xcanatun is a stunning paradise with beautiful grounds, a large pool, and excellent service. However, the dining experience didn't quite match the hotel's luxurious ambiance, and I faced some issues with the service during my stay. Overall, it's a beautiful place to unwind, but some areas could use improvements. 🌴✨

Rooms

8.0

My Naj Junior suite was spacious and beautifully decorated, ensuring a good level of comfort. However, I did miss having a TV for some downtime entertainment.

Service

6.0

The service was generally friendly and professional, especially from the concierge team, but I did experience some delays and miscommunication during check-in that impacted my overall satisfaction.

Location

9.0

The location is perfect for exploring the Mayan ruins and is surrounded by lush greenery, making it a serene escape close to Merida's attractions.

Dining

7.0

While I enjoyed the unique dining experiences, particularly the good Thai evening, breakfast offerings were limited and the service at the restaurant was sometimes slow.

Facilities

9.0

The facilities, including the pool and spa, were excellent and very relaxing, creating a calming atmosphere throughout my stay.