Hacienda Xcanatun, Angsana Heritage Collection, Mérida
211US$
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Key details
About the Hotel
Calle 20, S/N,
Mérida,
Mexico,
97302,
Yucatan
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Master King Suite
Max:
2 persons
950 sq. feet
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
room details
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Ambassador King Suite
Max:
2 persons
1555 sq. feet
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
room details
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Pool King Suite
Max:
2 persons
1555 sq. feet
Bed options:
1 King Size Bed
Garden view
Shower
Private pool
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Pets allowed
- 24-hour security
- Baggage storage
- Locker room
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Golf course
Guest Parking
- Electric kettle
Services
- Paid shuttle service
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Outdoor dining area
- Picnic area/ Tables
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Babysitting/Child services
- Board games
- Children's menu
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness center
- Steam room
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Dressing area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
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Location
Calle 20, S/N,
Mérida,
Mexico,
97302,
Yucatan
Map view
Calle 20, S/N,
Mérida,
Mexico,
97302,
Yucatan
City landmarks
Museums
Mayan World Museum of Merida
2.8
mi
Yucatan Golf Club
1.4
mi
Square
Plaza Santa Cruz
1.1
mi
MeridaMexico
Dzibilchaltun Ruins
2.3
mi
Cuadra De Caballos San Rafael
1.3
mi
Yucatan
Dzibilchaltun
2.4
mi
Mall
Akropolis Paseo Comercial
1.3
mi
Golf Course
Club de Golf La Ceiba
1.3
mi
Cinepolis
1.3
mi
Estacion Cordemex
1.8
mi
Mall
Plaza 59
1.7
mi
Chimenea de la hacienda Sodzil Norte
1.8
mi
Zona Arqueologica de Dzibilchaltun
Cenote Xlacah
2.4
mi
The Harbor Merida
2.0
mi
Facultad de Matematicas
2.1
mi
Plaza CMG
2.1
mi
Hacienda Dzodzil Norte
2.2
mi
Super Aki
2.2
mi
Structure 46
2.2
mi
Ball Court
2.2
mi
Structure 44
2.3
mi
Structure 45
2.3
mi
Open Chapel
2.3
mi
Structure 38
2.3
mi
Structure 42
2.3
mi
Structure 39
2.3
mi
Structure 49
2.3
mi
Structure 36
2.3
mi
Structure 48
2.3
mi
La Isla Merida Cabo Norte
2.3
mi
Restaurants
Hacienda Xcanatun
1900 ft
Comisaria Xcanatun Calle 20 S/N Por 19 Km. 12 Carretera Mérida-Progreso
Reviews and Ratings
Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
8.0
Location
7.4
Service
7.2
Dining
7.4
Patricia
United States of America,
March
2025
5.6/10
I had mixed feelings about my stay at Hacienda Xcanatun. While the hotel is beautifully designed and offers a touch of luxury, I experienced significant challenges with service and communication. The ongoing construction noise detracted from the otherwise serene atmosphere, and the dining experiences left much to be desired. Overall, it has potential but needs more attention to guest satisfaction.
Rooms
6.0
The suite I stayed in was spotless and well-furnished, but faced a construction site that contributed to noise throughout my stay. The air conditioning struggled to keep the room comfortable, not meeting expectations for a luxury stay.
Service
5.0
While the staff tried to be friendly and helpful, I felt there was a lack of empowerment when it came to addressing issues. Communication regarding my concerns often fell short, leaving me frustrated and without timely solutions.
Location
7.0
The hotel is situated in a tropical botanical garden environment, which is lovely, but its suburban location meant I had to rely heavily on a car to explore Merida and nearby attractions.
Dining
5.0
The dining options were inconsistent; breakfast was mediocre and service fluctuated between acceptable and poor. I expected more, especially considering the upscale nature of the hotel.
Facilities
6.0
The facilities were nice, but the ongoing construction limited access to some areas, including one of the pools. The amenities offered, such as room service and housekeeping, were standard but could benefit from a more attentive approach.
Margaret
United States of America,
March
2025
5.0/10
My stay at Hacienda Xcanatun was truly a luxurious experience. I celebrated my birthday here and felt pampered from arrival to departure. The service was excellent, though the dining timing could use some improvement. Overall, a beautiful and relaxing retreat with exquisite food and amenities.
Rooms
10.0
The room was beautifully decorated and featured a private outdoor terrace with a shower, creating a romantic ambiance. I loved the added luxury of the soaking tub, though I didn't have enough time to enjoy it fully.
Service
9.0
The staff were attentive and friendly, often going above and beyond to ensure I felt welcomed. However, some dining service was a bit slow at times, which could be improved.
Location
8.0
Hacienda Xcanatun is like a tropical botanical garden. the lush greenery and serene atmosphere made it feel far from touristy, allowing guests to truly unwind. It's not very close to the town center, which is something to consider if planning spontaneous outings.
Dining
9.0
Dining was a highlight! The food was flavorful, particularly the pibil and lime soup. I particularly enjoyed the duck carnitas and shrimp tacos. I found some cocktails to be less impressive, which I think could be refined.
Facilities
9.0
The spa was beautiful and offered an amazing Thai massage experience. The pool area was really good for relaxation, although I would have loved a heated private option in my room.
James
United States of America,
January
2025
7.2/10
My stay at Hacienda Xcanatun was simply enchanting! From the moment I arrived, the staff’s friendliness and attentiveness shone through, making me feel welcomed. The charming decor harmoniously blends history and modern comforts, and the gardens, complete with the soothing sounds of chirping birds, added to the peaceful atmosphere. However, some aspects, like a bit of construction noise and occasional service delays, left room for improvement. Overall, I can't wait to return for a longer visit! 🌺🌅
Rooms
10.0
The room was spacious and beautifully decorated with a comfortable king bed and large bathroom. I also loved the private outdoor terrace complete with an outdoor shower.
Service
10.0
Service was great from check-in to check-out. The staff were attentive, polite, and always ready to assist with great recommendations.
Location
8.0
The location of the hacienda is perfect for excursions, allowing easy access to nearby attractions although some may find it a bit far from town.
Dining
10.0
The food exceeded my expectations! Every meal was good, particularly the Panuchos and fresh ceviche. Breakfast offered an array of delicious options.
Facilities
8.0
The grounds were pleasing to stroll through with scenic views. However, the presence of construction disrupted the tranquility at times.
Joseph
United States of America,
November
2024
5.2/10
My stay at Hacienda Xcanatun was a mix of beauty and frustration. The hotel itself is stunning, with stylish mustard-terracotta colors and spacious rooms, but the ongoing construction marred the experience. The dining options were decent but had inconsistent service. Overall, it has great potential if the service improves and the construction finishes up.
Rooms
6.0
I stayed in one of the new villas and found it beautiful, featuring modern designs, a bathtub, and both indoor and outdoor showers. However, the view was compromised by nearby construction.
Service
6.0
Service fluctuated, ranging from helpful to cold. I appreciated the upgrade and the effort from the concierge, but the restaurant staff had moments of indifference, making the dining experience less enjoyable.
Location
5.0
The location is a bit out of the way, which required a car or taxi to explore Merida. While it looks charming, the surrounding neighborhood felt rundown and the construction detracted from the tranquility.
Dining
6.0
The food I tried was good, especially the duck tostadas and avocado toast. but the overall dining experience was overshadowed by the restaurant's noise and the inconsistent service quality.
Facilities
5.0
While the facilities were well-maintained and included multiple pools, the noise from construction made enjoying them difficult. The proposed amenities seemed promising, but the execution fell short.
Perry
United States of America,
October
2024
5.2/10
Hacienda Xcanatun is a stunning paradise with beautiful grounds, a large pool, and excellent service. However, the dining experience didn’t quite match the hotel’s luxurious ambiance, and I faced some issues with the service during my stay. Overall, it’s a beautiful place to unwind, but some areas could use improvements. 🌴✨
Rooms
8.0
My Naj Junior suite was spacious and beautifully decorated, ensuring a good level of comfort. However, I did miss having a TV for some downtime entertainment.
Service
6.0
The service was generally friendly and professional, especially from the concierge team, but I did experience some delays and miscommunication during check-in that impacted my overall satisfaction.
Location
9.0
The location is perfect for exploring the Mayan ruins and is surrounded by lush greenery, making it a serene escape close to Merida’s attractions.
Dining
7.0
While I enjoyed the unique dining experiences, particularly the good Thai evening, breakfast offerings were limited and the service at the restaurant was sometimes slow.
Facilities
9.0
The facilities, including the pool and spa, were excellent and very relaxing, creating a calming atmosphere throughout my stay.
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